Operational Excellence

Across all our operations, we strive for excellence in efficiency and quality.

Our commitment to quality is built on the quality of our beans and the quality of our roasting process. In 2018, we worked with one of the industry’s leading roasting experts to ensure our roasting processes are optimised for quality and consistency. As a result, we’ve been able to deliver better outcomes for our customers and for the environment.

In 2018, our Fairfield Roastery proudly reported that it exceeded targets for quality and efficiency, helping us reduce our carbon footprint by 14 per cent versus 2017. In 2019, we’ll reduce this by a further 5 per cent through operational efficiencies and increased use of renewable and low energy carbon.

We constantly monitor our environmental performance through regular internal and external audits to ensure we meet stringent quality, safety and environment requirements. We also follow our own strict set of Responsible Sourcing Guidelines and report on environmental sustainability, as part of supplier sustainability assessments covering all key suppliers. Each year we complete all mandatory external reporting such as that required under Australia’s National Greenhouse and Energy Reporting Scheme, National Pollutant Inventory and the Australian Packaging Covenant.

If you want to read more on how we are improving the quality of our roasting processes and the people driving the changes, check out more stories here